21+ only. We ship only within the US, need an adult signature with ID on delivery, and can’t ship to some states. See our PACT Act & Shipping Restrictions page for the full list.

Where We Ship

We ship to eligible addresses within the United States. We cannot ship to:

• California, District of Columbia, Louisiana, Maine, Massachusetts, New Jersey, New York, Oregon, Rhode Island, South Dakota, Utah, and Vermont
• P.O. boxes and APO / FPO / DPO military addresses
• Addresses outside the United States

Local laws may also restrict the sale or delivery of some or all vape products in certain counties and cities. Orders sent to a restricted location will be canceled and refunded.

Federal and State Shipping Rules (PACT Act)

Electronic nicotine delivery systems (ENDS), including disposable vapes, are covered by the federal Prevent All Cigarette Trafficking (PACT) Act. As a result:

• Every shipment must be delivered to an adult 21 or older. The carrier may check the recipient’s ID at delivery.
• We must collect all applicable state and local taxes, and we may be required to report shipment information to state tax authorities.
• The U.S. Postal Service generally does not accept vape products for mailing, so we ship through qualified private carriers.
• Some states have their own registration, licensing, product-directory, flavor, or tax rules that limit what we can ship there.

Order Processing

• Orders placed before 2:00 pm CT, Monday–Friday, usually ship the same business day.
• Orders placed after the cutoff, or on weekends and holidays, usually ship within 1–3 business days.

Shipping Rates and Delivery Times

• Standard shipping: $9.99 per order.
• Free standard shipping on orders $150+ (after discounts, before tax).

Delivery times are estimates and not guaranteed. Weather, carrier delays, and holidays can slow delivery.

Adult Signature Required

Adults 21+ only. Age is verified at delivery with an adult signature. An adult 21 or older must sign for the package and may be asked to show a valid government-issued ID. The carrier will not leave the package at the door. If no eligible adult is available, the carrier may try again or return the package to us. Returned packages may be refunded minus shipping costs.

Tracking

When your order ships, we will email you a tracking number to the address on your order.

Lost, Damaged, or Delayed Packages

If your tracking hasn’t updated in 5 business days, or your package arrives damaged, contact us at info@smokeycloudz.com or 918 221-3997. We will work with the carrier to resolve it. Please double-check your shipping address at checkout. We are not responsible for packages sent to an incorrect address that you entered.

Wholesale Shipments

Wholesale orders ship by private carrier to licensed business addresses. Shipping costs and lead times are quoted per order or set in your wholesale agreement.

Contact

Smokey Cloudz, United States

Phone: 918 221-3997 · Email: info@smokeycloudz.com · Monday–Sunday, 9am–10pm CT