Shipping Policy
Last updated: October 6, 2026
Where We Ship
We ship to eligible addresses within the United States. We cannot ship to:
- Any state, county, or city where the sale or delivery of nicotine/ENDS products, or of specific products or flavors, is banned or restricted:
- P.O. boxes / APO / FPO addresses
- Addresses outside the United States
Orders sent to a restricted location will be canceled and refunded.
Federal and State Shipping Rules (PACT Act)
Electronic nicotine delivery systems (ENDS), including disposable vapes, are covered by the federal Prevent All Cigarette Trafficking (PACT) Act. As a result:
- Every shipment must be delivered to an adult 21 or older. The carrier may check the recipient’s ID at delivery.
- We must collect all applicable state and local taxes, and we may be required to report shipment information to state tax authorities.
- The U.S. Postal Service generally does not accept vape products for mailing, so we ship through qualified private carriers .
- Some states have their own registration, licensing, product-directory, flavor, or tax rules that limit what we can ship there.
Order Processing
- Orders placed and age-verified before , Monday–, usually ship the same business day.
- Orders placed after the cutoff, or on weekends and holidays, usually ship within 1–3 business days.
- Orders that need extra age or identity verification will not ship until verification is complete.
Shipping Methods, Rates, and Delivery Times
Delivery times are estimates and not guaranteed. Weather, carrier delays, and holidays can slow delivery.
Adult Signature Required
An adult 21 or older must sign for the package and may be asked to show a valid government-issued ID . The carrier will not leave the package at the door. If no eligible adult is available, the carrier may try again or return the package to us. Returned packages may be refunded minus shipping costs .
Tracking
When your order ships, we will email you a tracking number to the address on your order.
Lost, Damaged, or Delayed Packages
If your tracking hasn’t updated in business days, or your package arrives damaged, contact us at info@smokeycloudz.com or 918 221-3997. We will work with the carrier to resolve it. Please double-check your shipping address at checkout. We are not responsible for packages sent to an incorrect address that you entered.
Wholesale Shipments
Wholesale orders ship by to licensed business addresses. Shipping costs and lead times are quoted per order or set in your wholesale agreement. Local pickup in Tulsa may be available .
Local Pickup
Customers in the Tulsa area may choose local pickup at checkout. Bring a valid government-issued photo ID showing you are 21 or older. The person on the order must pick it up.
Contact
Smokey Cloudz, 9016 E 46th Street, Tulsa, OK 74145, United States
Phone: 918 221-3997 · Email: info@smokeycloudz.com · Monday–Sunday, 9am–10pm CT