Refund & Returns Policy
Last updated: October 6, 2026
We want you to be happy with your order. Because our products contain nicotine and are meant to be inhaled, there are health, safety, and legal limits on what we can take back.
Return Window: 15 Days, Sealed and Unused Only
- You may return products within 15 days of delivery if they are sealed, unopened, unused, and in their original packaging with all seals and shrink-wrap intact.
- Opened or used products cannot be returned or exchanged, unless they are defective (see below). This includes devices that have been removed from the package, charged, or puffed.
- Items bought on clearance or marked “final sale” cannot be returned .
Defective or Damaged Items
- If a device arrives damaged, defective (for example it won’t fire, won’t charge, or is leaking out of the box), or wrong, contact us within 7 days of delivery . Include your order number, a short description, and photos or a short video.
- If we confirm the issue, we will send a replacement of the same item. If that item is out of stock, we will offer a comparable item or a refund.
- A device that has run out of e-liquid or battery through normal use is not defective. Puff counts are manufacturer estimates.
- Some issues may be handled under the manufacturer’s warranty instead, if one applies.
How to Start a Return
1. Email info@smokeycloudz.com or call 918 221-3997 (Monday–Sunday, 9am–10pm CT ). Include your order number.
2. We will send you return instructions and the return address. Please do not send items back without contacting us first. Unapproved returns may not be accepted.
3. Pack the items securely. Because of shipping laws for nicotine products, we will tell you how to ship the return .
Refunds
- Once we receive and inspect your return, we will email you to let you know whether it was approved.
- Approved refunds go back to your original payment method within 5–10 business days . Your bank may take longer to post it.
- Original shipping charges are non-refundable unless we made a mistake or the item was defective. Return shipping is paid by the customer unless the return is due to our error or a defect .
Cancellations
To cancel an order, contact us as soon as possible. If it has not shipped, we will cancel it and refund you in full. Once an order ships, this Returns Policy applies.
Wholesale Orders
Returns of wholesale/B2B orders follow the terms of your wholesale agreement. Unless otherwise agreed, sealed, unopened cases may be returned within 15 days for credit, and a restocking fee may apply . Report defective or short-shipped items within 7 days of delivery .
Contact
Smokey Cloudz, 9016 E 46th Street, Tulsa, OK 74145, United States
Phone: 918 221-3997 · Email: info@smokeycloudz.com