Privacy Policy

Last updated: October 6, 2026

This Privacy Policy explains how Smokey Cloudz (“we,” “us,” “our”) collects, uses, and shares personal information when you visit https://smokeycloudz.com or buy from us. Our contact details are at the end of this policy.

1. Information We Collect

Information you give us:

• Account and order details: name, email, phone, billing and shipping addresses, order history, and any messages you send us.
• Age and identity verification: date of birth and, where required, information used to confirm that you are 21 or older (for example name, address, date of birth, and in some cases an image of your government ID). We collect this to comply with laws on selling nicotine products.
• Payment information: our payment processor(s) the payment methods shown at checkout handle your payment directly. We receive limited details such as the card type, the last four digits, and the transaction status. We do not store full card numbers.
• Wholesale/B2B information: business name, tax and resale documents, tobacco/vapor license details, and contact person.

Information collected automatically:

• Device and usage data such as IP address, browser type, pages viewed, referring URL, and approximate location based on IP.
• Cookies and similar technologies (see Section 4).

2. How We Use Information

We use your information to:

• Process, ship, and support your orders, including returns and refunds
• Verify your age and identity and meet our legal obligations (including PACT Act and state record-keeping and reporting rules for nicotine/ENDS sales)
• Prevent fraud, underage purchases, and misuse of the Site
• Manage retail and wholesale accounts
• Answer your questions and send service messages about your orders
• Send marketing emails or texts only if you opt in. You can unsubscribe at any time.
• Improve the Site through analytics

3. How We Share Information

We do not sell your personal information. We share it only with:

• Service providers who help run our business: payment processing, age/identity verification , shipping carriers , website hosting (WordPress/WooCommerce hosting ), email, and analytics. They may use your information only to provide their services to us.
• Government and tax authorities when the law requires it. For example, federal and state law (including the PACT Act) may require sellers of nicotine/ENDS products to report shipment information to state tax administrators.
• Legal and safety reasons: to respond to lawful requests, enforce our Terms, or protect our rights, our customers, or others.
• Business transfers: if our business is sold or merged.

4. Cookies and Analytics

We use cookies to keep you logged in, remember your cart, remember that you passed the age gate, and understand how the Site is used. We may use analytics tools such as to measure traffic. You can block or delete cookies in your browser settings, but parts of the Site, such as the cart and checkout, may stop working.

5. Data Retention

We keep order, tax, and age-verification records for as long as the law requires. Federal law requires PACT Act delivery-sale records to be kept for at least 4 years . We keep other data only as long as we need it for the purposes above.

6. Security

We use reasonable safeguards, including SSL encryption at checkout, to protect your information. No system is 100% secure.

7. Your Choices and Rights

You can view and update your account information at any time. You can ask us to access, correct, or delete your personal information by emailing info@smokeycloudz.com. We will honor requests as the law allows, but we may need to keep some records (such as age-verification and tax records) to meet legal requirements. Depending on your state, you may have additional privacy rights. We will respond to verified requests as required by applicable law.

8. Minors

This Site is only for adults 21 and older. We do not knowingly collect information from anyone under 21. If we learn that we have, we will delete it.

9. Changes

We may update this policy. The “Last updated” date shows the current version.

10. Contact

Smokey Cloudz, 9016 E 46th Street, Tulsa, OK 74145, United States

Phone: 918 221-3997 · Email: info@smokeycloudz.com